Shipping & Returns
I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?
After checkout is complete, your order goes into our processing queue. Processing can take 3-5 business days. During times of heightened volume, this can take up to 7 business days. There is no way to rush this step. All orders are subject to this timeframe.
Once your package has been dispatched from our warehouse (after processing), it ships. Please refer to the courier"s website to understand more about the delivery times they are guaranteeing.
Please visit the selected courier's website for more information on shipping timelines or delays they may be experiencing. We apologize that we do not control this step. We do encourage priority shipping where possible.
I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?
Some countries charge additional fees when importing goods into the country. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by The Refress Brand. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the USA courier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
OUR SHIPPING RATES
First Class Shipping - Free of charge over $20, 6-14 days.
First Class Shipping - $5.87, 6-14 days.
Insured Priority Care Shipping (shipping the same day) - Under $20 it’s $7.11, 2-6 days.
Insured Priority Care Shipping (shipping the same day) - Over $20 it’s $2.42, 2-6 days.
First Class Shipping - Free of charge over $20, 5-15 days.
First Class Shipping - $5.98, 5-15 days.
Insured Priority Care Shipping (shipping the same day) - Under $20 it’s $8.23, 6-8 days.
Insured Priority Care Shipping (shipping the same day) - Over $20 it’s $4.53, 6-8 days.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We do not accept returns or refunds. Due to the nature of our business, all sales are final. Please note that The Refress Brand reserves the right to refuse all returns.
In the event of an exchange any item received may be subject to a $5.95 restocking fee.
MY ORDER IS DELAYED, LOST OR STOLEN.
We encourage you to contact the shipping carrier to find out your options. They may advise you to contact us, however, please note that we are not responsible for any actions taken on their behalf such as damaged, delayed, lost or stolen packages. We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to a failed delivery attempt by the courier or in the event you are unable or refuse to accept the package.
MY PRODUCTS ARRIVED DAMAGED.
Please notify us within 3 business days of your order’s delivery date of any issues by providing a photo or video of all that was shipped to include packing materials and products. Without these items, we may be unable to assist. Please note that we are not responsible for items damaged in transit.